Our Services

Personal Effects

Specialized shipping for students and expats returning home. We handle your belongings with extra care.

Commercial Cargo

Reliable sea and air freight solutions for businesses. From pallets to full containers.

Excess Baggage

Avoid expensive airline fees. Ship your excess luggage with us at a fraction of the cost.

Why Choose Melb2KL?

We specialize in personal effects shipping, ensuring your parcels reach Malaysia safely and on time. With real-time tracking and dedicated support, we deliver love, not just boxes.

Contact Us

Australian Hub

Dandenong South VIC 3175

Malaysia Hub

Setia Alam, 40170 Shah Alam

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Insurance Policy

Understand our coverage and terms for your shipment.

Insured Items
This policy covers all items shipped using our shipping services, including but not limited to:

Fragile items (e.g., glass, ceramics)
Electronics (e.g., computers, TVs)
Clothing and textiles
Perishable goods (specific conditions apply)
Types of Coverage
All-Risk Coverage: Protects against all risks of physical loss or damage unless specifically excluded.
Named Perils Coverage: Protects against risks specifically outlined in the policy.
Exclusions
The following items are not covered under this policy:

Cash, currency, or negotiable instruments
Animals or live plants
Items shipped without appropriate packaging
Losses due to natural disasters, unless specifically covered
Items damaged due to the negligence of the insured or improper handling
Claims Process
Notification: Notify us of loss or damage within 24 hours of receiving the item or discovering the issue.
Documentation: Provide the following documents:
Proof of value (receipts, invoices)
Photos of damaged items
Shipping labels and tracking information
Submission: Complete a claims form and submit all documents to our claims department.
Claims Process
Notification: Notify us of loss or damage within 24 hours of receiving the item or discovering the issue.
Documentation: Provide the following documents:
Proof of value (receipts, invoices)
Photos of damaged items
Shipping labels and tracking information
Submission: Complete a claims form and submit all documents to our claims department.
Claim Limits
The maximum coverage amount per shipment is AUD2000. Claims exceeding this amount will be capped at the limit stated in the policy.
Premium
The cost of shipping insurance is calculated based on the declared value of the items. The premium rate is 20% of the declared value.
Terms and Conditions
This policy is valid for shipments up to [insert weight/volume limit].
Coverage begins once the items are handed over to the carrier and ends when they are delivered at the scheduled destination.
Policyholders must adhere to packaging guidelines to ensure proper coverage.
Contact Information
For any inquiries related to this policy, please contact our customer service:

Phone: +61478610612/+60133208120
Email: melb2kl2021@gmail.com/melb2kl2025@gmail.com
Office Hours: 9AM-6PM
Important Notes
This draft is a basic template. Make sure to adjust it according to your specific business needs and legal requirements.
It’s advisable to consult with legal and insurance professionals to ensure compliance and accuracy.